Questions & Answers
| Q | What is the difference between agreed and market value? |
| A |
Market Value is the value determined by the market and can fluctuate with various factors. An Agreed Value is a fixed amount for which your vehicle is insured. |
| Q | Does Commercial Motor insurance cover vehicles when used for non business purposes? |
| A | Cover is provided when insured vehicles are being driven during the course of business and when they are being used for social, domestic or leisure purposes. |
| Q | What is the difference between Comprehensive and Third Party Only covers? |
| A | Comprehensive Motor Vehicle insurance covers against accident, fire, theft, and liability for damage to other cars and property. Third party insurance does not cover your own vehicle, it covers only the damage you may cause to someone else's vehicle or property. |
| Q | If a vehicle is a total loss and it has a lease agreement, do you pay the lease out? |
| A | No, we will only pay up to the Sum Insured / Market Value to the Lessee. |
| Q | Can I choose my own repairer? |
| A | You should obtain two quotes. If you have a preferred repairer, advise QBE of your preference as required below. |
| Q | What do I do in a car accident? |
| A | If an accident happens that may result in a claim, you must: - take reasonable steps to secure your vehicle from further loss or damage; - notify the police; - contact your broker or insurance officer as soon as possible; - supply us with the necessary information i.e. claim form, 2 repair quotes, police report; - inform us immediately of notice or impending prosecution or legal proceedings. |